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Conflict Resolution
Conflicts are a normal and inevitable part of working on a team. When handled skillfully, conflicts can become an opportunity to strengthen relationships and increase creative outcomes. In this session, we will explore how to address conflicts quickly and effectively while preserving relationships, using a five-step process.
Learning Objectives:
- Identify your unique conflict style
- Differentiate facts vs. stories when communicating
- Practice a five-step process to reliably resolve conflicts
- Employ skills to be able to turn complaints into powerful requests
About Julianna Christie
Julianna is a founding partner of Crafted Leadership, LLC, a leadership development consultancy that develops creative, influential leaders. She has spent over 20 years in corporate settings, successfully facilitating critical conversations and offering key insights that take global leaders to the next level. Her expertise in leadership development and organizational transformation has yielded her a reputation as an inspiring facilitator and trusted coach focused on integrity, collaboration, and innovation. She’s been described as a “one-of-a-kind, in-the-moment master of transformation.”
